Normal Delivery Timeframe
Here at ONYX Abaya, we give each order individual attention. Bespoke of your abaya takes 5 business days. Actual shipping time varies between 3-5 business days, so you should allow 8-10 business days to receive your abaya. During high season – especially around Eid times – allow more time for your abaya to be delivered.
We ship all abayas from Saturday to Thursday 09:00 to 18:00 (GMT). All orders are delivered in our signature packaging.
Order Returned Due to Failed-Delivery
Please make sure to provide a mobile number and e-mail address in order to receive regular updates on the status of your shipment.
For your security, we are unable to change the delivery address once an order has been placed.
In the event that the client does not respond to the courier company at the destination address, the shipment will be returned to Onyx Abaya. If the client wishes to receive items from an initially failed-delivery order, a new order will need to be placed.
Please make sure that you provide accurate address details for package delivery. Onyx Abaya will not be held responsible for goods delivered to an incorrect location.
PLEASE NOTE, once an order has been shipped, we are unable to redirect orders.